A sensory listening experience shaped by live music,
nature and the Secret Garden setting.
Spring
Spring 2026
A sensory world of live illustration, seasonal design
and layered instrumental sound.
Winter
Winter 2025
A warm church setting with grand piano, cello, field
recordings, scent and live marbling.
Autumn
Autumn 2025
Our launch as part of Brighton Wellness Festival,
blending full-moon ambience with live piano and flute.
Private Sessions
We create bespoke sound-led experiences shaped around
your audience, setting and occasion - from intimate
gatherings to festivals, hotels, workplaces and cultural
events.
Practitioner-led sessions
Live performance, spatial sound and guided deep listening.
Wireless headphone journeys
Shared listening experiences designed for movement
through a venue or landscape.
Site-specific experiences
Floating sessions, guided walks, saunas, spas and
unexpected settings.
Privacy Policy
Last updated: 20 July 2026
Flux Sounds Ltd respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share your personal information when you visit fluxsounds.com, contact us, join our mailing list, purchase a ticket or attend a Flux event.
1. Who we are
Flux Sounds Ltd
Registered in England and Wales
Company number: 16940191
Registered office: 2 Prince Regents Court, Brighton, BN2 5JQ
Email: hello@fluxsounds.com
For the purposes of UK data protection law, Flux Sounds Ltd is the data controller responsible for the personal information described in this policy.
2. Information we collect
Depending on how you interact with Flux Sounds Ltd, we may collect:
• Your name
• Your email address
• Your telephone number, where provided
• Ticket booking and attendance information
• Information you provide when contacting us
• Accessibility, support or carer-ticket requirements
• Mailing-list preferences
• Feedback, survey responses or testimonials
• Photographs, video or audio recordings taken at our events
• Technical information such as your IP address, browser type, device type and website activity
• Cookie and consent preferences
Payment information is generally collected and processed directly by our ticketing or payment providers. Flux Sounds Ltd does not ordinarily receive or store your full payment-card details.
3. How we collect your information
We may collect information directly from you when you:
• Subscribe to our mailing list
• Purchase or reserve an event ticket
• Contact us by email, through our website or on social media
• Attend a Flux event
• Request accessibility support or a carer ticket
• Complete a feedback form or survey
• Submit a testimonial
• Accept or manage cookies on our website
We may also receive limited booking information from ticketing platforms such as Humanitix.
Technical information may be collected automatically through cookies and similar technologies when you use our website.
4. How we use your information
We may use your personal information to:
• Process and manage event bookings
• Send booking confirmations and important event information
• Respond to questions or requests
• Provide accessibility arrangements and support
• Manage refunds, cancellations or ticket transfers
• Send newsletters and updates where you have subscribed
• Improve our website, events and services
• Understand how people interact with our website and communications
• Gather feedback and evaluate the impact of our events
• Keep appropriate financial, contractual and operational records
• Protect the security of our website, events and organisation
• Create and share promotional content from events where appropriate
• Comply with legal, regulatory and insurance requirements
5. Our lawful bases
Under UK data protection law, we must have a lawful basis for using your personal information.
Depending on the circumstances, we rely on the following lawful bases.
Contract
We process information where it is necessary to provide a ticket, event, service or other product you have requested.
Consent
We rely on your consent when:
• You subscribe to marketing emails
• You agree to optional cookies
• You provide certain testimonials
• We rely on individual consent for identifiable photography or filming where appropriate
You can withdraw your consent at any time. Withdrawing consent will not affect processing that took place before your consent was withdrawn.
Legitimate interests
We may process information where it is reasonably necessary to operate, improve and promote Flux Sounds Ltd, provided that our interests do not override your rights.
This may include responding to enquiries, improving our events, maintaining website security, evaluating attendance and using appropriately managed event imagery.
Legal obligation
We may process and retain information where necessary to comply with tax, accounting, safeguarding, insurance or other legal obligations.
6. Marketing communications
We use Flodesk to manage our mailing list and send email communications.
We will only send you marketing emails where you have actively subscribed or where we otherwise have a lawful basis to contact you.
You can unsubscribe at any time by using the unsubscribe link included in our emails or by contacting hello@fluxsounds.com.
Unsubscribing from marketing will not prevent us from sending essential service messages relating to an event or booking you have made.
7. Ticketing and payments
We primarily use Humanitix to manage event ticket sales and registrations.
When you purchase a ticket, Humanitix may collect information including your name, contact details, booking information and payment details. Humanitix processes some of this information under its own privacy policy and terms.
Flux Sounds Ltd may receive information necessary to administer your booking, communicate event information, process refunds and manage attendance.
Other venues or event partners may occasionally operate their own ticketing systems. Where this happens, their privacy policies will also apply.
8. Photography, filming and audio recording
Many Flux events are photographed or filmed for promotional, documentary, editorial and archival purposes.
Where filming or photography is planned, we will aim to tell attendees before the event and provide notices at the venue.
Recording may capture attendees incidentally as part of wider crowd, venue or atmosphere shots. We may use this material on our website, social media channels, promotional materials, presentations, funding applications and press coverage.
Where we take an identifiable portrait, interview, testimonial or other focused recording of you, we will request permission where appropriate.
You can tell a member of the Flux team if you do not wish to be photographed or filmed. We will take reasonable steps to accommodate your request, although we cannot always guarantee that you will not appear incidentally in wide or crowd shots.
You may also contact hello@fluxsounds.com if you have concerns about published imagery featuring you. We will consider reasonable removal requests, taking account of the circumstances, our lawful basis and any legal or practical limitations.
9. Accessibility and health-related information
You may choose to provide information about accessibility requirements, disabilities, medical needs or other support requirements when attending an event.
This may be classed as sensitive or special category personal data.
We will only use this information where necessary to make appropriate arrangements, protect your wellbeing or provide the support you have requested. Access will be limited to people who reasonably need the information.
Please only provide information that is relevant to your attendance or support needs.
10. Cookies and website analytics
Our website may use cookies and similar technologies.
Some cookies are strictly necessary for the website to operate. Other cookies may help us understand website usage, remember preferences, measure performance or support embedded third-party services.
Where required, we will ask for your consent before placing non-essential cookies on your device.
You can accept, reject or manage optional cookies using the Cookie Settings tool on our website. You can also control cookies through your browser settings, although disabling certain cookies may affect how the website works.
More detailed information about the cookies used on our website should be available through our Cookie Settings tool.
11. Who we share information with
We may share personal information with trusted service providers where necessary to operate Flux Sounds Ltd, including:
• Flodesk, for mailing-list management and email communications
• Humanitix and other ticketing providers
• Website hosting and technical service providers
• Payment processors
• Event venues and operational partners
• Photographers, videographers and creative contractors
• Professional advisers, insurers or accountants
• Public authorities, regulators or law-enforcement bodies where legally required
We only share information that is reasonably necessary for the relevant purpose.
Our suppliers may act as independent controllers or as processors acting on our instructions. Their own privacy policies may also apply when you interact directly with their services.
We do not sell your personal information.
12. International data transfers
Some of our service providers may store or process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place. These may include UK adequacy regulations, approved contractual protections or other legally recognised transfer mechanisms.
13. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Generally:
• Mailing-list information is retained until you unsubscribe or ask us to remove it
• Booking and transaction records may be retained for up to seven years for accounting, tax and legal purposes
• General enquiries are retained only as long as needed to respond and manage any follow-up
• Accessibility information is normally deleted after the event or once it is no longer required
• Website analytics information is retained according to the settings of the relevant analytics provider
• Photography, video and audio recordings may be retained for longer as part of Flux Sounds Ltd’s creative, documentary and promotional archive
We may retain information for longer where necessary to establish, exercise or defend legal claims or comply with a legal obligation.
14. How we protect your information
We take reasonable technical and organisational measures to protect personal information from unauthorised access, alteration, loss, misuse or disclosure.
However, no website, email service or online storage system can be guaranteed to be completely secure.
15. Your rights
Depending on the circumstances, you may have the right to:
• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your information
• Ask us to restrict how we use your information
• Object to certain uses of your information
• Withdraw your consent
• Ask us to transfer information you provided to another organisation
• Complain about how your information has been handled
These rights are not absolute and may be subject to legal exemptions.
To exercise your rights, contact hello@fluxsounds.com. We may need to verify your identity before completing your request.
You also have the right to complain to the Information Commissioner’s Office, the UK regulator responsible for data protection.
16. Third-party links
Our website may contain links to third-party websites, ticketing platforms, social media services or other external content.
We are not responsible for how those organisations collect or use your information. We recommend reading the privacy policy of any external service you use.
17. Children
Flux events are generally intended for people aged 18 and over unless expressly stated otherwise.
We do not knowingly use our website to collect personal information directly from children for marketing purposes.
18. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, suppliers or legal obligations.
The latest version will be published on our website with its updated revision date.
19. Contact us
For questions about this Privacy Policy or how Flux Sounds Ltd uses your personal information, contact:
Flux Sounds Ltd
Registered in England and Wales
Company number: 16940191
Registered office: 2 Prince Regents Court, Brighton, BN2 5JQ
Email: hello@fluxsounds.com
Terms & Conditions
Last updated: 18 July 2026
These terms apply to the Flux website, public sessions, private sessions and other services supplied by Flux Sounds Ltd.
About Flux
Flux Sounds Ltd is registered in England and Wales.
Company number: 16940191
Registered office: 2 Prince Regents Court, Brighton, BN2 5JQ
Email: hello@fluxsounds.com
Website use
The content on this website is provided for general information and may be updated without notice.
You must not:
misuse the website
attempt to gain unauthorised access
interfere with the website’s operation
copy or commercially exploit Flux content without permission
use the website for unlawful purposes
Event bookings
A booking is confirmed when payment has been completed and confirmation has been issued by Flux, Humanitix or another stated ticketing provider.
Please check the following before booking:
date and start time
venue and location
age requirements
access information
session description
health and participation information
arrival instructions
You are responsible for providing accurate contact details so that important event information can be sent to you.
Age requirements
Unless an individual event states otherwise, Flux sessions are for attendees aged 18 and over.
Proof of age may be requested where appropriate.
Refunds
Unless an event page states otherwise, refund requests must be made more than 48 hours before the advertised event start time.
Requests made within 48 hours of the event may not be eligible for a refund.
Any ticketing or booking fees charged directly by Humanitix or another provider may be subject to that provider’s terms and may not always be refundable.
To request a refund, use the process provided by the relevant ticketing platform or contact hello@fluxsounds.com.
Tickets for scheduled live events are generally exempt from the standard 14-day online cancellation period. Any voluntary refund terms should therefore be clearly displayed before booking.
Ticket transfers
Where possible, you may transfer your ticket to another person.
You are responsible for ensuring that the replacement attendee receives all relevant event, access and safety information.
Please contact Flux or update the booking through the ticket provider where required.
If Flux cancels or postpones an event
If Flux cancels an event, ticket holders will be offered:
a refund of the ticket price or
a transfer to an alternative date or session where available
If an event is postponed, ticket holders will be informed of the revised arrangements and available options.
Flux is not responsible for additional expenses such as travel, accommodation, childcare or other associated costs.
Changes to events
Artists, performers, facilitators, venues, schedules, equipment and session formats may occasionally change for creative, operational or safety reasons.
Where a significant change occurs, we will make reasonable efforts to inform ticket holders.
Arrival and late entry
Please arrive at the time stated in your booking information.
Late entry may not always be possible once a guided, live or immersive session has begun.
This is because late entry may interrupt the experience or may not be safe within certain settings.
Leaving and returning
Where the venue and session format allow, attendees may leave the space during a session.
Re-entry cannot always be guaranteed, particularly during guided sections, performances or sessions involving pools, saunas, darkness or specialist equipment.
Sound and sensory intensity
Flux sessions may include:
amplified or spatial sound
sustained frequencies
sudden changes in volume or texture
live instrumental performance
low lighting or darkness
projections or moving visuals
enclosed or unusual environments
emotionally intense or reflective material
periods of stillness or focused listening
Sound levels and sensory intensity vary between sessions.
Please review individual event information and contact us before booking if you have concerns about hearing sensitivity, sensory processing or whether a session is suitable for you.
Ear protection may be used where appropriate.
Emotional wellbeing
Music, immersive sound and deep listening can sometimes produce unexpected emotional responses.
Flux sessions are creative and cultural experiences. They are not therapy, medical treatment or a substitute for professional health advice.
You are welcome to step outside or seek assistance from a member of the team where the format and venue allow.
Saunas, pools and specialist venues
Some Flux sessions may take place in saunas, swimming pools, outdoor environments or other specialist settings.
These events may involve risks associated with:
heat
cold water
wet or slippery surfaces
floating equipment
uneven outdoor ground
changing weather
limited lighting
physical movement
enclosed spaces
You must follow all instructions given by Flux, the venue and event staff.
You are responsible for deciding whether participation is appropriate for you. Please seek medical advice before attending where you have a health condition that may be affected by heat, cold, water, sound or the relevant environment.
Venue-specific rules and waivers may also apply.
Access and carer tickets
Flux aims to make its sessions accessible to as many people as reasonably possible.
Carer or personal-assistant tickets are available for attendees who require support in order to participate. Please contact hello@fluxsounds.com before booking or as early as possible before the event.
Seating is available at Flux sessions, although the type of seating may vary by venue and format.
Access arrangements depend on the individual location. Please review the event listing or contact us for details.
Conduct and safety
Attendees must behave respectfully towards:
other attendees
artists and facilitators
venue staff
Flux team members
the venue and equipment
Flux may refuse entry or ask someone to leave where their conduct creates a safety risk, causes significant disruption or affects the experience of others.
No refund will normally be issued where someone is removed for inappropriate or unsafe behaviour.
Personal belongings
You are responsible for your own belongings while attending a session.
Flux is not responsible for loss, theft or damage unless caused by our negligence or where liability cannot legally be excluded.
Photography and filming
Most Flux sessions are photographed or filmed.
Where filming is planned, this will be communicated through event information, pre-event communication, venue signage or announcements where reasonably possible.
Photography and footage may be used for:
the Flux website
social media
advertising and event promotion
press
funding and partnership communications
presentations and company materials
Please speak to a member of the Flux team if you do not wish to appear clearly or identifiably in photography or footage.
Although reasonable efforts will be made to accommodate requests, Flux cannot guarantee that attendees will not appear incidentally in wide-angle or crowd footage.
Private sessions
Private sessions will normally be subject to a separate written agreement covering:
scope and creative approach
date and location
fees and payment schedule
artists and production
equipment and venue requirements
travel and additional expenses
cancellation or rescheduling
filming and content usage
intellectual-property rights
insurance and responsibilities
Where a separate agreement conflicts with these general terms, the separate written agreement will take priority for that booking.
Intellectual property
Unless otherwise stated, Flux Sounds Ltd owns or controls the intellectual-property rights in its:
website content
brand identity
copy
session concepts and formats
original music and sound design
photographs and films commissioned by Flux
graphics and visual materials
recordings and digital content
Flux content must not be copied, reproduced, distributed, recorded, adapted or commercially used without written permission.
Personal photography or short recordings may be allowed at certain sessions, but only where this does not disrupt the experience and no restriction has been communicated.
Professional, commercial or extended recording is not permitted without prior written agreement.
Liability
Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for:
death or personal injury caused by negligence
fraud or fraudulent misrepresentation
any other liability that cannot legally be excluded
Subject to this, Flux is not responsible for losses that were not reasonably foreseeable or for indirect business or commercial losses.
Governing law
These terms are governed by the laws of England and Wales.
Any dispute will be subject to the jurisdiction of the courts of England and Wales.
Contact
Questions about these terms can be sent to:
hello@fluxsounds.com
Accessibility
Last updated: 18 July 2026
Accessibility at Flux
Flux aims to make its website, communications and sessions welcoming and accessible to as many people as reasonably possible.
Because our sessions take place across different venues and environments, access arrangements may vary. We aim to provide clear information so attendees can make informed decisions before booking.
Using this website
We aim to make the Flux website straightforward to navigate and use, including through:
clear page structures and headings
readable type
sufficient colour contrast
descriptive links and buttons
keyboard navigation where possible
alternative text for meaningful images
responsive layouts across different screen sizes
reduced unnecessary movement or flashing effects
clear event and access information
We will continue to review and improve the website as Flux develops.
Accessing Flux sessions
Individual event pages will aim to provide relevant information about:
step-free access
venue entrances
seating options
toilets and changing facilities
sound levels
lighting and projections
opportunities to leave and return
session duration
floor seating, mats or beanbags
heat, water or outdoor conditions
age restrictions
photography and filming
carer or personal-assistant tickets
Seating
Seating is available at Flux sessions.
The type of seating may include chairs, benches, beanbags, mats or reclining options, depending on the venue and session format.
Please contact us before attending if you need a specific type of seating or cannot use floor-level seating.
Carer and personal-assistant tickets
Carer or personal-assistant tickets are available for attendees who require support to access a session.
Please contact hello@fluxsounds.com before booking or as early as possible so that arrangements can be made.
Sensory information
Flux sessions can include amplified sound, spatial audio, darkness, low lighting, projections and emotionally intense or immersive material.
The level and nature of sensory stimulation varies between sessions.
We aim to provide clear information on each event page. Please contact us for more detail where you experience sound, light or sensory sensitivity.
Saunas, pools and outdoor sessions
Some sessions take place in environments with additional access considerations, including:
saunas
swimming pools
beaches
gardens
outdoor routes
uneven terrain
wet surfaces
heat or cold
changing weather
Access arrangements will depend on the individual venue and activity.
Please contact us before booking if you would like to discuss whether a particular session or setting will meet your needs.
Leaving the session
Where the venue and format allow, attendees may leave the session if they need a break.
Re-entry may occasionally be restricted during guided sections or where movement through the venue would create a safety issue or disrupt the experience.
Contacting us
To ask an access question, arrange a carer ticket or request information in another format, email:
hello@fluxsounds.com
Please include:
the session or web page you are referring to
the access barrier or difficulty you have experienced
any adjustment or format that would help
We aim to respond within five working days.
Feedback
We welcome feedback about the accessibility of our website and sessions.
We may not always be able to make every adjustment, particularly where a venue or specialist environment creates limitations, but we will make reasonable efforts to find a workable solution.
Cookie Settings
Last updated: 18 July 2026
About cookies
Cookies and similar technologies are small pieces of information stored on or accessed through your device when you visit a website.
Some are necessary for the website to function. Others may help us understand website usage, remember preferences or support external services.
You should be able to accept, reject or change your preferences for non-essential cookies. Simply placing information in a privacy policy is not sufficient consent for optional cookies.
Essential cookies
Essential cookies are required for the website to function correctly and cannot normally be disabled through the website’s consent controls.
They may be used for:
website security
page navigation
form functionality
remembering cookie choices
ticket links or checkout functions
maintaining basic site performance
These cookies do not require consent where they are strictly necessary to provide the website or a service requested by the visitor.
Analytics cookies
Analytics cookies may help us understand:
how many people visit the site
which pages are viewed
how visitors navigate the site
which devices or browsers are used
whether website features are working effectively
Analytics cookies will not be activated unless the appropriate consent has been provided.
The site’s analytics provider should be listed here once confirmed.
Functional cookies
Functional cookies may support optional features such as:
embedded audio
embedded video
maps
social-media content
external booking tools
mailing-list forms
Third-party platforms may set or access cookies when these features are loaded or activated.
The providers used by the website should be added here once confirmed.
Marketing cookies
Marketing cookies may be used to:
measure advertising performance
understand whether a visitor arrived through a campaign
create advertising audiences
show relevant advertising on external platforms
Flux will not use marketing cookies without the appropriate consent.
Any marketing or advertising provider should be named here once installed.
Flodesk forms
The website may include mailing-list forms provided by Flodesk.
Flodesk may process technical and form-submission information when you interact with these forms. Mailing-list information is handled as described in the Flux Privacy Policy.
Humanitix
Links to Humanitix take you to an external ticketing service.
Humanitix operates its own website and may use cookies under its own cookie and privacy terms. Your choices on the Flux website may not control cookies set directly by Humanitix once you visit its platform.
Managing your preferences
You can use the website’s Cookie Settings control to:
accept optional cookies
reject optional cookies
choose individual cookie categories
change or withdraw your consent
You can also remove or block cookies through your browser settings.
Disabling some optional cookies may affect embedded media or other website features, but essential site functions should remain available.
